Effective Date: 1 January 2025
Horse Country Holdings, LLC dba Bowen Plumbing Supply (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect customer information, including data collected through email communications, text messages, and other customer interactions.
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Horse Country Holdings, LLC, from 352-629-0066 or other numbers from platforms we may utilize, regarding account information, customer care or delivery notification. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP at any time to unsubscribe or HELP for assistance. You can also contact us at 352-639-0066 or [email protected] or [email protected]. Mobile opt-in information is never shared with third parties.
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, mailing address, phone number
- Communication preferences and interactions
- Purchase history and account details
- Payment information (collected securely via third-party processors)
- Any other data voluntarily provided through forms, emails, or text communications
2. How We Use Your Information
We may use your personal information to:
- Fulfill orders, provide services, and manage accounts
- Communicate with you via email, phone, or text regarding transactions, promotions, service updates, or customer support
- Send marketing communications if you have opted in
- Improve our products, services, and customer experience
- Comply with legal obligations or respond to lawful requests
3. Text Messaging and Email Communications
By providing your phone number or email address, you consent to receive transactional and promotional communications from us. Message and data rates may apply for SMS communications. You can opt out of:
- Emails by clicking the “Unsubscribe” link in any promotional email
- Text messages by replying “STOP” to any promotional SMS
Transactional messages related to orders or services may still be sent even if you opt out of marketing communications.
4. Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Third-party service providers (e.g., payment processors, delivery services, warranty provisions)
- Legal authorities if required by law or legal process
- Successors in the event of a business transfer or acquisition
All third parties are required to maintain confidentiality and comply with applicable data protection laws. Any information sharing mentioned anywhere else in this policy excludes mobile opt-in data.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. Despite our efforts, no method of transmission over the internet is 100% secure.
6. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information
- Withdraw consent to data processing (where applicable)
- Opt out of marketing communications at any time
To exercise these rights, contact us at the information below.
7. Contact Us
For questions or requests regarding this Privacy Policy, please contact:
Horse Country Holdings, LLC dba Bowen Plumbing Supply
[Insert Mailing Address]
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
8. Policy Updates
We may update this Privacy Policy periodically. The “Effective Date” at the top of this page indicates the most recent revision. We encourage you to review this policy regularly.